Wednesday, February 27, 2008

Customer Service Praise

This comes in many forms… some good and some bad. I could make this post all about the bad but instead I am going to point out the exceptional service I received from Appalachian Outfitters.

Last summer I purchased a fuel belt from this store and have had miles of running with this belt. Off and on I have had some problems with the bottles fitting properly in the holders so two weeks ago I dropped by to look for another option. To my surprise they offered to send my current belt back to the manufacture for me and then offered a store credit for another belt of my choice. Now that is service!! Keep in mind that I provided no proof of purchase and rarely ever go to this store. Needless to say I am impressed and thanked them for all that they have done to make me an even happier customer.
Old Belt


New Belt (ordered)

This baby will hold 40oz. total and that will make all the training runs on the trails a bit easier for hydration reasons. Plus the pocket will hold food and wipes for those unexpected bathroom breaks. Road training and trail training are very different. Once you are out on the trail for long runs you likely do not have the opportunity to just drop water or make a quick stop at the car for more supplies. Being prepared makes it so much easier.

On the training front:

Monday: 3 miles treadmill / lower body weights/ yoga

Tuesday: 4 miles treadmill / upper body weights

Tonight I will cross train, lower body weights, then end it with yoga. good week so far :)

Robin

14 comments:

Malashicage said...
This comment has been removed by a blog administrator.
Wes said...

The only time I ever get to stop by the car is when I'm doing a looping route, which for me, is almost never! It is NICE though to have the option of running into a gas station for a stop at an "aide station" :-)

It's also nice when people show they actually care about you a little bit, and profit, while important, isn't the end all be all.

Mendy said...

That's awesome about the customer service you received. Looks like a super cool belt!

Marcy said...

Sweet!!! That's pretty rare CS nowadays LOL

Dana said...

Now THAT'S the kind of customer service that I like! I can see why weren't happy w/ the old belt. Good luck w/ the new one.

J~Mom said...

That is great service!! My friend has had trouble with the bottles as well. One time we doubled back to look for a bottle that had fallen out.

Non-Runner Nancy said...

Apparently there still is some good customer service out there. Having a bad day with it myself. Please forever so we can drop your call. :D

therunnerchick said...

Sweet! Isn't it so amazing when things actually work out.. or just go through sans all the normal red tape. Just wonderful!

See Zanne Run said...

ooh! i like that! - all of it, the great customer service and the belt!

Lori said...

That is AWESOME customer service! I love it when you can find companies that can be that supportive! It is so often the other way. I can only imagine how important being prepared is on the trails. Glad this will take care of your problems :)

David said...

Holy freakin sweet new belt! Daddy likey a lot! Man, I could totally dig a belt like that.

(How sad is it that I get THAT excited about a water belt?)

My Life & Running said...

Wow... what an awesome store!

I can't wait to hear about the new belt!

Steve Stenzel said...

I realized I'm a athletic geek. I found myself drooling over the new design of that belt. Dang...

Chris said...

Jonathon and Diana do an awesome job! They are first rate and I would not hesitate to say that they offer some of the BEST customer service in Greenville!!

Awesome belt BTW!!